In order to be able to use and access BoostWorker, you need to be created and assigned a user. Please check with your manager for this information.

If you are having trouble logging in due to a password error, check that you are typing your password correctly. If the problem persists, you can reset your password by following these steps:

Press the ‘Reset Password’ option on the login screen above the ‘Sign In’ button.
Check the inbox of the email associated with your user account. You should have received a message with instructions on how to reset your password.

If you are still having problems, contact technical support for assistance in resetting your password.

If you get an error indicating that there was a problem registering your login, follow the steps below to configure your time zone:

• Disconnect your vpn if you have one enabled.
• Enter the Windows browser (by clicking on the Windows icon and typing → time zone or the magnifying glass in the taskbar at the bottom of your screen).
• Enter the option → Change time zone.
• Uncheck the option ‘Set time automatically’.
• Click on the ‘Synchronise now’ button.
• Then try checking in again.

Case 1: If the BoostWorker application does not open or you get errors when logging in, check that you have followed the following installation steps:

Download the BoostWorker .zip file.
Perform the BoostWorker unzip process. This can be done by right clicking on the file and selecting the option ‘Unzip here’.
If you want to add BoostWorker to your desktop, you must generate a shortcut by following the steps below:
Go to the folder where you saved the unzipped BoostWorker file.
Right-click on the BoostWorker executable and select the option ‘Send to’ and then ‘Desktop (create shortcut)’.

If the whole process was successful, log in to the BoostWorker application from the shortcut on your computer desktop.

Case 2: If you were able to verify that the BoostWorker application was installed correctly, check if your computer has Windows activated with the following steps:

Select the ‘Start’ button.
Then ‘Settings’.
Select the ‘Update and Security’ option and then select ‘Activation’.
The activation status will be displayed next to Activation.

If problems persist, contact support to verify your case.

If at the time of logging into the BoostWorker application you are unable to view your information and are unable to check in, contact your supervisor to inquire about the status of your BoostWorker account.

If you get an error window stating that an automatic checkout has to be performed, and clicking “Yes” does not complete your check-in, please follow the steps below:

1. Disconnect your VPN if you have one enabled.
2. Enter the Windows browser (by clicking on the Windows icon and typing “time zone” or the magnifying glass in the taskbar at the bottom of your screen).
3. Enter the “Change time zone” option.
4. Uncheck the “Set time automatically” option.
5. Click on the “Synchronise now” button.

Then try to check-in again and click on “Yes”.

If you receive an error (0) it is very likely that something is preventing communication with the service.

Check that your internet connection is stable.
Check if you are connected to a VPN that may be blocking access, try disabling it and try again.

If problems persist, contact support to verify your case.

If you receive an error (500) it is an internal problem of our service, contact support to verify your case.

If you receive an error (406) your current session (checkin) has been manually closed and your activity log has been stopped.

This case can be caused by a technical problem or an unexpected event, the application should show you a notification. If you do not know the cause contact support to verify your case.